Shipping backed by experience
Experience has taught us that speed isn’t always everything. We take the time to get to know you as a customer, your business strategy, and what keeps you and your management team awake at night – allowing us to treat your logistics needs as our own.
We utilize technology combined with the diverse backgrounds and knowledge of our team to develop custom transportation solutions for every unique situation.
We take a proactive approach, and are committed to involvement in a shipment from the moment it’s quoted to arrival at its final destination.
We are committed to serving as a leader in the dynamic transportation industry by being vigilant to our customers needs and encouraging proactive, creative solutions.
The benefit of being our own customer means we understand the process inside and out. From production, to shipment, transit and delivery both domestic and international and we have been through and solved challenges that you experience. We can review your supply chain and offer ways to optimize to save both time and money.
The right tools matter.
It’s about more than a shipment with QuadExpress. We are a trusted business advisor to our customers and optimizing transportation needs is one of the ways we make the difference. We’re invested in your success, and have built the tools to make that achievable. Our custom TMS, SilverExpress that we give to each of our customers was developed to be a simple to use tool to save time and money.
From initial hiring to ongoing training, we maintain a high bar and our team consistently leaps over it. Each of our customers enjoys a dedicated team where each member takes a vested stake in individual customer success.
Our team offers hundreds of years combined experience in logistics. They are dedicated, knowledgeable and personally committed to helping each of our customers succeed. We take a relationship based, team approach where every member is an integral part of the customer account.
We take immense pride from customizing sustainable solutions, working together as a team and being easy to work with. If it’s easy for us to be our customer, we know it’s easy for our customers to work with us.
Expectations defined and met.
One size fits one – it’s a philosophy we fully subscribe to. We take an individual approach with every client. From tailoring our technology offerings to customized shipping options, we work they way you need us to.
When our customer relationships begin we take in a deep understanding of how they do business and what their individual needs are. Having that insight allows us to develop a custom solution that is flexible, sustainable, and meets any challenges that may arise.
What do you expect from us?
That is one of the first questions we ask our customers. We can’t meet expectations we don’t understand and at the end of the day, if you don’t succeed, we don’t succeed. At any point in our customer relationships, if we are not a fit, you will be the first to know.
We set up our operating procedure around conforming to customer needs to make the fit, not the other way around. Our customers tell us how they want their business done, and are committed to making that a reality and reality into success.
We work hard on logistics, so you don’t have to.
We know the important of having a reliable partner that works for your bottom line. The collective experience of our dedicated team is available to all of our customers. We are a customer service company with extensive logistics capabilities. Our relationship focus means we work hard to provide exceptional customer service at every turn.
Through quick response times, thoughtful, accurate solutions, and customized services, we are committed to helping you succeed. Our customers have access to contact information for every member of their dedicated team, SilverExpress and IT support for help right when they need it.